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Exporting Files from Natus

What this page tells you

Remote into MZ03GCS2 via the remote access portal, open VNC Viewer to HUP-XLTEK-CNT (password in the lab password manager; three wrong attempts wipes Natus data), select the EMU Database, mount cnt-fs, then right-click the clip and export with video unchecked. Includes fixes for a locked or black Natus screen.

Credential removed

A password that appeared in the original text has been removed. Get it from the lab password manager, never from a wiki page.

**If the natus computer is stuck on the lockscreen, use ultra VNC to send the ctrl+alt+delete signal to the natus computer, or call the EEG technologist on duty
**or use the computer in the kitchen to send the ctrl+alt+delete signal

**if the natus computer is stuck on a black screen:

  • send the ctrl + alt + delete signal by hovering your mouse towards the top of the screen until you see the bar appear
  • once you press the ctrl + alt + delete, click "sign out"
  • You might be brought back to the page on the remote desktop where you have to click into VNC viewer
  • click back into it and sign in to UPHS with your log in
  • You will then be brought to a page that asks you to log in to a work station (currently the only users with a work station are Mariam and Michael Beauchamp, so one of them will need to log in until other users get a work station)

When all else fails, go to the EMU and try restarting the computer

Any other issues with the remote desktop or VNC viewer, call 215-662-7474HUP-XL

  • We need to remote into the Natus computer which is in the EMU testing room.
  • To do this, we first will remote into the computer in the lab kitchen and then from there enter the Natus computer.
  • First, log into the remote access portal
  • Click on PennChart and Citrix Apps
  • Click on the remote desktop connection and enter the name of the computer:
    • MZ03GCS2 (used for Natus and/or Sectra access)
    • MJ0HKNDA (only used for PennChart/Sectra access now)
    • Penn medicine password
  • Once you are in the computer, search VNC Viewer and click on the VNC app
  • Click on: HUP-XLTEK-CNT
  • Password: (in the password manager) (USE THE CORRECT PASSWORD !!!)
    • If you put in the incorrect password 3 times, all of the data in natus across all the hospitals will delete and you cannot stop it
  • Once you are in Natus, make sure you are in the EMU Database in the top left
    • If natus is not already open, click on the Natus Database app on the left
  • Search patient in the left hand side by name
  • You need to mount cnt-fs in the VNC Server Computer if it is not mounted already. Instructions are here: Mounting cnt-fs (Mounting cnt-fs)
  • Right click on the clip you want to export → select export → uncheck video → click browse folder to find the folder you need (Intracranial_EEG, CCEPS, Gottfried, Gold_Audio, etc.)
  • As the recording is exporting from Natus to cnt-fs, there should be a pop-up window with a green bar and estimated time left for export. Within that window, there will be the patient's name followed by a random combination of letters and numbers. For example, "XXXXX~XXX_1g67f23h." The first 8 letters and numbers are the unique file name for each eeg.
  • 24 hour Data Exporting:
    • For the 24 hour clips, they will take longer to export (around 45 min – 1 hour)
    • You can close out of the VNC connection while the file is exporting and then come back later to check in; you do not need to sit there and wait for the file to export
    • if a master file is less than 30 mins, no need to export it