Skip to content

Citrix Remote Desktop Access

Flagged for merging

The October 2026 audit recommends merging this page with a sibling (see AUDIT.md). The content stands until then.

What this page tells you

Submit a UPHS IS ticket via pennmedaccess requesting the Remote Desktop Connection app be added to a staff member's Citrix Workspace; includes an email template with name, PennKey, and email fields.

  1. Submit UPHS IS ticket and save the ticket number

    1. Login to: https://pennmedaccess.uphs.upenn.edu/my.policy
      PennMedicine Remote Access Portal employee resources tiles

    2. Click "IS Self Service Portal" and then login to the UPHS IS Helpdesk
      IS Self Service Portal login, user asuncioj, masked password

    3. Click "Create A Ticket"
      Penn Medicine IS Self Service Portal, empty recent requests

    4. Click "Do You Need Something New?"
      IS Self Service Portal ticket type options and service catalog

    5. Fill out the requester info. See screenshot for template
      IS portal requestor info form with staff name and location

    6. Fill out the request details. See screenshot for template
      IS portal request details for Citrix Remote Desktop for staff

Template-
Hello,

I am requesting on behalf of the Neuroengineering and Therapeutics members Haoer Shi and Nishant Sinha that the "Remote Desktop Connection" app be added to their Citrix Workspace, which they access via the PennMed Remote Access Portal. Thank you!

First Name: Haoer
Last Name: Shi
PennKey: haoershi
Email: Haoer.Shi@Pennmedicine.upenn.edu

First Name: Nishant
Last Name: Sinha
PennKey: nishants
Email: Nishant.Sinha@Pennmedicine.upenn.edu

Best,
Mariam